Hotel Details

'What does good hotel content look like online?'

This was the challenge from TUI's Product GM. To answer to his challenge I designed a prototype aligned to customer feedback from user testing generated by the in-house UX research team. Presented at board level, it kicked started our progress towards a new for hotel page development within TUI.

Project Principles

Address customer needs first

Avoid overuse of tactical sales messaging and techniques especially when it crowds out imagery.

Inspire while informing

Replace copy with photography or video functional paragraphs with bulleted lists

Create accessible content

Avoid hiding content in tabbed components or pop-ups and keep navigation visible.

Always consider the bigger picture

Establish a living prototype to showcase and evolve the vision.